Refund & Cancellation Policy

Marriage Material provides custom B2B print and digital advertising placements in venue planning guides. Design labour and print inventory are allocated as soon as an order is confirmed, so refunds are governed by the fulfilment stages below.

This policy applies to advertising orders under our Terms of Service. It is published at https://marriagematerial.online/refund-policy.

1. B2B service classification

All purchases made through marriagematerial.online or associated sales invoices are strictly business-to-business transactions. Statutory consumer cooling-off periods do not apply to commercial advertising agreements.

2. Tiered cancellation and refund schedule

Pre-design cancellation. If a cancellation request is received in writing within 24 hours of the first successful payment, and before custom graphic design or layout drafting has started, we refund everything received minus a USD 50.00 administrative processing fee. Any authority for a second 50% card payment is cancelled.

After design has started. Once graphic design, layout drafting, or digital asset preparation has started, and before the advertisement is approved or deemed approved and released to print, the initial 50% deposit is non-refundable. If you paid in full, 50% of that pay-in-full price is non-refundable and the remaining 50% is refunded. The retained amount covers allocated design labour and inventory reservation. Any unused authority for a second 50% charge is cancelled.

After proof approval or print release. Once digital proofs are approved, or deemed approved under the Terms of Service, and submitted for digital publication or physical print, 100% of the agreed contract sum is non-refundable. If you chose 50/50, the second instalment remains payable even if you later ask to cancel. Footfall, display position, and enquiries are not a ground for a refund.

3. If we remove the advertisement

If we reject or pull an advertisement to protect a venue relationship, we refund the unfulfilled portion of fees for every edition not yet released to the printer. We do not pay compensation for lost business.

4. Payment disputes and chargebacks

If an advertiser files an unauthorised payment dispute or card chargeback, we may immediately suspend digital placements, remove vendor listings from active venue guides, and pursue recovery of outstanding balances plus associated legal and processing fees.

5. Failed agreed charges

Amounts already earned under sections 2 and 3 are not refunded because a later agreed charge failed. The administration fee in the Terms of Service is not refundable. Where the agreement requires the full sum before print, nothing is sent to print until that sum has cleared. Where the agreement is a custom schedule, falling behind leaves the advertiser out of the next reprint, and the unpaid balance remains due.

6. How to request a cancellation

Cancellation notices must be submitted in writing to hello@marriagematerial.online with the subject line “Cancellation Request - [Business Name]” and the agreement number. We confirm cancellation by email. Any stored authority for a future 50% charge is cancelled or reduced to the amount that remains payable under this policy. Refunds are returned to the original card within 5–10 business days of written confirmation.